Customer Experience Agent

Job Position: Customer Experience Agent

Location: Walworth, WI 53184

Pay Rate: $19.00/hr

Shift: 1st shift, Mon-Fri, 8:00 a.m. to 5:00 p.m.

Description:

We are seeking a Customer Experience Agent to join the team for our exciting headquarters in Walworth, Wisconsin. This is a dynamic, in-office position central to managing the accurate and timely processing of customer consignments, bidder registration, and general customer inquiries for our weekly auctions of vintage collectibles, small automobile-related items, and more. If you have exceptional attention to detail, are an independent and proactive problem-solver, and thrive in a fast-paced environment, this is your opportunity to become a key player in a growing, specialized auction service.

Join a successful, nationally recognized brand that thrives on passion and expertise in the collector market. Our organization offers a stimulating work environment and career growth opportunities for dedicated team members. We value our employees and provide a competitive compensation package that includes hire-on perks and comprehensive benefits, ensuring you are rewarded for your hard work and commitment to excellence.

Customer Experience Agent Duties and Responsibilities

• Work closely with consignors to gather all required information and documentation necessary to prepare items for sale.

• Write clear, accurate descriptions of auction items, conducting additional research when required.

• Review customer contracts and paperwork, accurately input data, process credit card payments, and scan relevant documents.

• Load and process imagery for items to be showcased effectively on the internet auction platform.

• Provide high-quality customer service consistent with established company standards.

• Conduct physical inventory, including tagging items and inputting their data into the computer system.

• Proactively master business rules and processes to ensure effective and positive customer interactions.

• Communicate effectively across departments to resolve complex customer needs and inquiries.

Customer Experience Agent Qualifications and Requirements

• Proven ability to provide high-quality service, ask effective questions, and proactively solve customer needs.

• Strong attention to detail, accuracy with paperwork, and proficiency in computers, especially Google Sheets for data management.

• Ability to think independently, manage multiple objectives (multitask), and master business rules and processes.

• Ability to conduct physical inventory, including tagging items, and performing light physical work.

• Must be able to travel to auctions and collection sites, up to 25-40%, including occasional weekends.

442665 / SUS – Harvard